SCENARIOs of use (outbound)
Approach new customers
When approaching new customers via the phone, you can guide them to a discussion room on the web by providing a simple explanation on the procedure for access. In the web discussion room, customers feel assured when they are able to access the video and sales materials of the sales executive. This increases the acquisition rate of the appointment.
Expanding sales among existing customers
Costs and time associated with each commute does not need to be incurred for customers whom you need to make repeat visits. As you can effortlessly transit to business discussion over the phone, your chances of communicating with busy customers who do not have time for appointments, is increased.
SCENARIOs of use (inbound)
As a support platform
You can support customers whose stores are not located nearby by using this service as a customer support platform that has a support page containing the image of the sales executive. Customers feel assured when they are shown the face of the sales executive and the sales materials. This enhances the efficiency of business discussion.
For customer support
The customer service executive can use the PC screen-sharing function to access the PC screen of the customers remotely. Therefore customers who are not comfortable with using PC can still be assisted without any problem. The timely support rendered enhances customer satisfaction as well as the efficiency of the technical support and helpdesk.