Equipped with diverse functions for a smooth business discussion
“V-CUBE Sales&Support” enhances the efficiency and focus of business discussion and customer support as it provides visual communication for appointments received over the phone and contacts received via the web. Its diverse functions, which include two types of contacts namely inbound and outbound, and information-sharing on the whiteboard, can be conveniently and easily used to support smooth business discussion.
This is an outbound contact function that provides simple instructions to customers on how to access the web from appointment via the phone. This is a dynamic support featuring the characteristics of each executive as the self-introductory video and comments of the sales executive can be freely modified.
This is an inbound contact function that lists the images and self-introductory text of the customer support executive therefore customers without sales offices in remote locations can visit with a peace of mind.
It is equipped with a function that clearly displays the status of the person in charge, whether the person is currently having a business discussion or away.
※Separate charges to create an original HTML page for inbound contact or room entry button.
Shared whiteboard for effective business discussion
Attach Word, Excel, Power Point and various image files in the whiteboard and share them with customers. Have a more focused business discussion as the explanation can be done visually.
Effective whiteboard application for all staff – Personal Whiteboard –
In addition to using the whiteboard to support customers, you can also use a staff-only whiteboard for taking notes for internal purposes.
The staff-only whiteboard can be archived and can also be used as meeting records.
By registering the image in the banner, company advertisement etc can be inserted during business discussion.
This interface interlinking function automatically switches the interface on the customer’s end when the interface at the customer support executive’s end changes. You can switch to the interface that you wish to focus on while explaining such as to a scene where you can see the face during a conversation or a scene where emphasis is placed on the document.
V-CUBE Mobile – from mobile devices
V-CUBE Sales & Support is now compatible with V-CUBE Mobile for iPads and Android® tablets.
Your customers can communicate with your staff anytime, anywhere by using any internet-connected mobile device. Of course, you can share and edit uploaded documents.